bet25 Privacy
Policy

01 Introduction

This Privacy Policy describes how bet25 ("we", "our", or "us"), operating the platform at bet25.lol, collects, processes, stores, and protects the personal information of players registered from Pakistan and any other users who visit or interact with our platform.

By creating a bet25 account, depositing PKR, or using any of our Services — including jackpot slots, Andar Bahar, Fortune Mouse, Cockfighting, live dealer games, and sports betting — you consent to the data practices described in this Privacy Policy. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy.

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02 Data We Collect

2.1 Information You Provide Directly

When you register or use bet25, you provide us with:

• Identity information: Full legal name, date of birth, CNIC number, nationality, and gender.
• Contact information: Email address, mobile number, and residential address in Pakistan.
• Verification documents: Copies of your CNIC, passport, or other government-issued identity documents submitted during KYC verification.
• Financial information: Payment method details, including mobile wallet numbers (Easypaisa, JazzCash), bank account information, and cryptocurrency wallet addresses used for deposits or withdrawals.
• Account preferences: Responsible gaming limits you have set, communication preferences, and language settings.

2.2 Information Collected Automatically

When you access the bet25 platform, we automatically collect:

• Device information: Device type, operating system, browser type and version, and device identifiers.
• Usage data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation patterns.
• Network information: IP address, approximate geographic location derived from IP, and internet service provider details.
• Transaction logs: A complete record of all deposits, withdrawals, bets placed, game results, and bonus activity on your account.

2.3 Information from Third Parties

We may receive supplementary identity verification data from our KYC partner services, fraud prevention tools, and payment processors such as Easypaisa and JazzCash when you initiate a transaction. This data is used solely to verify your identity and ensure the security of your account.

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03 How We Use Your Data

bet25 uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your bet25 account and associated PKR wallet.
• Identity verification: Complying with KYC requirements by verifying your age (18+), identity, and payment method ownership before processing withdrawals.
• Payment processing: Facilitating PKR deposits via Easypaisa, JazzCash, Raast, and supported banks, and processing withdrawal requests to verified payment methods.
• Service delivery: Enabling gameplay across all bet25 products including jackpot slots, Andar Bahar, Cockfighting, and live dealer games.
• Fraud and security: Detecting and preventing fraudulent activity, money laundering, duplicate account registration, and other prohibited conduct.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling, applying limits you have set, and enforcing self-exclusion where requested.
• Customer support: Responding to your queries, complaints, and requests submitted to our 24/7 English-language support team.
• Marketing communications: Sending promotional emails, bonus offers, and platform updates to players who have opted in. You can opt out at any time through your account settings.
• Legal compliance: Meeting our obligations under applicable financial regulations, anti-money laundering (AML) requirements, and data protection standards.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the bet25 platform, game selection, and user experience for Pakistani players.

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04 Legal Basis for Processing

bet25 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing required to fulfil our obligations under the bet25 Terms and Conditions, such as running your account and processing payments.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, responsible gaming mandates, and other applicable legal obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where our interests do not override your rights.
• Consent: Processing for optional marketing communications and non-essential cookie categories, where you have given clear and informed consent that you may withdraw at any time.

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05 Sharing Your Data

bet25 does not sell or rent your personal data. We share your information only in the following limited and controlled circumstances:

5.1 Payment Processors

To facilitate PKR deposits and withdrawals, we share relevant payment information with processors including Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and cryptocurrency network providers. Each processor receives only the data necessary for the specific transaction.

5.2 Identity Verification Partners

We work with third-party KYC and AML compliance providers to verify the identity of players before account activation and before processing large withdrawals. These partners process your identity documents under strict data processing agreements.

5.3 Legal and Regulatory Authorities

We may be required to disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies when compelled to do so by law or court order. In such cases, we disclose only the minimum data required and, where legally permitted, will notify the affected player.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bet25 business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy practices of the receiving party before it takes effect.

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06 Cookies & Tracking Technologies

bet25 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse platform usage.

6.1 Types of Cookies Used

• Essential cookies: Strictly necessary for the platform to function — including session authentication, bet history display, and account security. These cannot be disabled.
• Performance cookies: Used to measure page load times, identify technical errors, and improve platform stability. Data is collected in aggregate and anonymised form.
• Functionality cookies: Remember your language, currency (PKR), and responsible gaming limit preferences between sessions.
• Analytics cookies: Help us understand how Pakistani players navigate the bet25 platform so we can improve game discovery and user flows. These are activated only with your consent.

6.2 Managing Cookies

You can manage non-essential cookie preferences through the cookie settings panel accessible from the footer of the bet25 website. You may also configure your browser to block or delete cookies; however, disabling essential cookies will prevent you from logging into your account and using the platform normally.

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07 Data Retention

bet25 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Active account data is retained for the full duration of your account registration plus 5 years following account closure, to meet AML record-keeping requirements.
• Transaction records including all PKR deposits, withdrawals, and bet history are retained for a minimum of 5 years from the date of each transaction.
• KYC documents are retained for a minimum of 5 years from the date of verification or from account closure, whichever is later.
• Marketing consent records are retained for the duration of your opt-in plus 2 years for audit purposes.
• Support correspondence is retained for 3 years from the date of the last interaction.

When data is no longer required under our retention schedule, it is securely deleted or anonymised so that it cannot be linked back to any individual player.

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08 Data Security

bet25 implements a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• TLS 1.3 encryption for all data in transit between your device and bet25 servers.
• AES-256 encryption for sensitive data stored at rest, including CNIC data and payment details.
• Role-based access controls ensuring that only authorised bet25 personnel with a legitimate business need can access identifiable player data.
• Regular third-party security audits and penetration testing of the bet25 platform.
• Automated fraud detection systems monitoring for suspicious login activity, unusual transaction patterns, and potential account takeover attempts.
• Two-factor authentication (2FA) available for all registered bet25 accounts to add an additional layer of login security.

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09 Your Data Rights

As a bet25 player in Pakistan, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] from your registered email address. We will respond within 14 business days.

• Right of Access: Request a copy of all personal data bet25 holds about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data we hold.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: Request that we limit the processing of your data in certain circumstances, such as while a dispute is being investigated.
• Right to Data Portability: Request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing purposes. This objection will be actioned immediately upon receipt.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

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10 Children's Privacy

The bet25 platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has registered an account on bet25, please notify us immediately at [email protected]. We will investigate the matter and close any underage account promptly, deleting all associated personal data without delay.

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11 Responsible Gaming & Your Data

bet25 uses behavioural data collected from your account — including session duration, deposit frequency, loss patterns, and game activity — to support our responsible gaming obligations. Specifically, this data is used to:

• Monitor for indicators of problem gambling behaviour in line with responsible gaming best practices.
• Apply deposit limits, loss limits, session time limits, and cool-off periods you have set in your account dashboard.
• Enforce self-exclusion requests immediately upon activation and maintain exclusion records for the required duration.
• Proactively reach out to players who show patterns consistent with gambling harm and direct them to support resources.

Responsible gaming data is treated with the highest level of confidentiality and is never used for marketing purposes. For full details on the responsible gaming tools available to you, visit our Responsible Gaming page.

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12 Updates to This Policy

bet25 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, services, or applicable regulations. Where changes are material, we will notify registered players by email at least 7 days before the updated Policy takes effect.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the bet25 platform following the notification period constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

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13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bet25 handles your personal data, our English-language support team is available around the clock to help.

For responsible gaming-related data requests, including self-exclusion or account closure on welfare grounds, our team gives these the highest response priority. We are committed to handling all privacy requests promptly, confidentially, and with respect.